TICKET FAQ

CONCERT FAQ

Shuttles

Shuttles will pick you up from the parking lot and drop you off at the Tournament Entrance. When you leave, the same shuttles will take you back to the parking lot.

To get to La Quinta Country Club you will also park in lot P and get on the designated LQCC Shuttle

ADA Parking

ADA Parking will be available in the General Admission Lot. ADA shuttles will be available to transport guests to and from the tournament

Places to Stay

A variety of accommodations ensures your stay will be exceptional as the tournament itself, whether you indulge in luxury just moments away from the greens or book a charming boutique hotel. 

https://www.visitgreaterpalmsprings.com/places-to-stay/

Things to Do

With an abundance of sunshine and activities, Greater Palm Springs is the ultimate playground. Discover unique adventures and experiences beyond the fairways, from hot mineral springs and hiking trails to public art and midcentury modern architecture.

https://www.visitgreaterpalmsprings.com/things-to-do/

Dining

Savor the flavors of Greater Palm Springs, where a rich agricultural bounty and unique dining experiences, such as underground supper clubs and Michelin-recommended restaurants, create a culinary oasis.

https://www.visitgreaterpalmsprings.com/restaurants-and-nightlife/

Signature Events

Enhance your tournament experience by checking out some of our world-class music, art, food, and sporting events. 

https://www.visitgreaterpalmsprings.com/events/signature-events/

Gates will open at 7:30am Thursday – Sunday of tournament week. Tee times will begin at approximately 8:30am daily.

Tournament Will Call/Ticketing Services is located at the Entrance of the Tournament.

All tickets are digital this year so there will be no tickets left at Will Call.

​The American Express is an accessible event, and we are dedicated to continually improving our efforts to ensure you have access to all the event amenities. The following explains the services provided this year. Please read this informational guide thoroughly before sending an inquiry email. 

For any accessibility-related questions not answered in the guide, please email us at amexgolfada@gmail.com. We welcome and encourage all feedback and suggestions from our patrons with disabilities. We will do our best to assist you and address your accessibility needs.

The venue is navigable for patrons with mobility disabilities. There are accessible routes connected throughout the venue including parking, entrances, stages, ADA viewing areas, vendors, and all other activity areas. 

We encourage all patrons with mobility disabilities to utilize personal forms of transportation, including wheelchairs and scooters. Patrons are also permitted to bring crutches, walkers, and canes into the event. If you need to recharge your motorized mobility device, you may do so at the Accessibility Services Hub. Patrons should bring all cords and accessories needed to charge their devices. Chargers must use a 110-volt, 20 amp circuit. 

We will not be providing wheelchair or scooter rentals.

Please Note: You must stop here to get your ADA Wristband. This wristband is free of charge and will grant you access to the accessibility services required on account of a disability or injury. There is no ADA pre-registration before the event – this is all done onsite at the event.

The Accessibility Services Hub is conveniently located near the shuttle drop just inside the main entrance. The exact location of this hub will be labeled on the event map when it is released. At this location, you can:

• Request accommodations and services you require.
• Get your ADA questions answered.
• Get your ADA Wristband.

Wristband Policies

• ADA Wristbands are good for the entire duration of the event.
• DO NOT remove your wristband at any point during the event.
• Patrons may request a wristband for one companion if needed (exceptions will be made for families with young children).
• If a disabled guest wants to switch their companion, please bring the old companion wristband to the Accessibility Services Hub to be rei

There will be an accessible viewing area made available to ADA patrons at the event stage. For more information on how to gain access to this area, please visit us at the Accessibility Services Hub.

Accessible Viewing Area Policies:

• Seating is available on a first come, first served basis.
• Companions may be asked to stand in the back if the viewing area reaches capacity.
• Guests may not save spots.
• Blocking the view of the guests sitting behind you is not permitted.
• Standing is permitted only in the very back row.
• Patrons and companions may not smoke in these areas.

​General Admission & ADA Parking is located in the ‘P’ Lot. The entrance of the Main Tournament Parking Lot is on the Southbound Side of Jefferson Street, across the Street from The Hideaway Golf Club in between Avenue 52 and Avenue 54. Daily Parking for The American Express is $20. ADA & wheelchair accessible shuttles will be available to transport guests between the parking lot and tournament entrance.

Service animals are permitted throughout the venue. However, emotional support animals, therapy animals, companion animals, and pets are not permitted into the event. Any animal whose task is to provide protection, emotional support, well-being, comfort, or companionship is not considered a service animal and will not be allowed into the venue. Only service animals that have been individually trained and are under the proper care of their owners will be allowed within the premises. 

The following guidelines must be followed:

• All service animals must be verified by the ADA Coordinator or Manager before entering the event venue.
• Once verified, service animal handlers are required to fill out a Service Animal Agreement before proceeding into the event grounds. Once signed, service animals will receive a service animal wristband or tag to indicate verification.
• Service animals must remain by the handler’s side at all times and must be harnessed, leashed, or tethered. If these devices interfere with the service animal’s work or if the handler’s disability prevents the use of these devices, the handler must maintain control of the animal through voice, signal, or other effective controls.
• Service animals must be housebroken and should use the service animal relief area.
• Anyone bringing an animal will be responsible for and liable for any damage or injury caused by the animal.
• All service animals should have legally required vaccinations. The ADA Coordinator or Manager may ask for proof of vaccination during the  verification process.

We ask that you do not leave your animal in your car while you’re attending the event, as vehicles without active air conditioning may become too hot and unsafe for any animal.

We accept requests for any of the following services:

• ASL Interpretation
• Other forms of Effective Communication

Requests for these services must be submitted to us at least 21 days prior to the event to allow for sufficient preparation. The deadline for this event is December 28, 2023. To submit a request, please fill out the Effective Communication Request Form.

First Aid: We have several First Aid locations throughout the venue, noted on the event map and mobile app, if available. Professional medical staff can provide assistance to your medical needs at these locations.

Special Dietary Needs: The event will have food vendors that provide gluten-free dietary options. For those with special dietary needs beyond what will be offered at the event, please contact us at amexgolfada@gmail.com for further assistance.

Prescription Medications: All prescription medications must be in the original manufacturer container with your name on it, which matches your government-issued photo ID. Please only bring a sufficient amount of medication for the duration of the event. Your medications must be cleared by the medical team at the event entrance.

Other Services: If you would like to request large format print/braille literature, guided tours for guests with visual disabilities, assistive listening devices, or any other accommodation not listed, please reach out to us at amexgolfada@gmail.com at least 21 days prior to the event. If you require assistance on account of pregnancy, nursing, or breast milk pumping, please reach out to the information team at info@theamexgolf.com.

​​The Amex Golf Tournament will consider requests by patrons with disabilities for reasonable modification of event policies, practices or procedures, or for auxiliary aids and services that will permit the patron equal enjoyment of the goods and services offered at the event. We encourage you to make any such request as far in advance as possible to enhance our ability to evaluate and fulfill the request.

In continually trying to make our event more accessible, we encourage you to contact us at amexgolfada@gmail.com for any of your accessibility-related needs. Additionally, if you have any questions about our ADA policies or services, please don’t hesitate to reach out to us.

We hope you find this guide informative, we look forward to seeing you at ​​The Amex Golf Tournament!